Questions we can answer
Our focus is effective engagement with your clients, customers, stakeholders and suppliers on any business, customer, product or marketing related issues.
Effective B2B and B2C Relationships and Delivery
- Customer and user experience
Service delivery
Customer value and loyalty
NPS and NES
- Franchise relationships
Multi channel service delivery
Logistics and distribution effectiveness
- Mystery shopping
- Stakeholder needs and perceptions
Brand
Awareness and usage
Brand positioning and health
Affinity and loyalty
Thought Leadership Research
Research for Content, Events and Media
Communication
Communication effectiveness
- Communication needs
Concept development
Market
Competitor analysis
Customer profiling
Opportunities
Segmentation
Product and Category
Awareness and usage
Category / Market needs and behaviour
- Customer journey research
- CVP research
- New Product Development and Innovation
Methodologies and Platforms
Quantitative Research
Face-2-Face Interviews – virtual or in-person
CATI (computer assisted telephone interviewing)
CAPI (computer assisted personal interviewing) – off and online
CAWI (computer assisted web interviewing)
Mobile Interviews
Panels
Intercepts
Qualitative Research
Focus Groups – virtual or in-person
In-depth Interviews – virtual or in-person
Executive Conversations
Observation
Open ended text analysis
Desk Research
Secondary Reports
Other Research
Our approach to meeting your research needs
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1
Understand your company, your challenges and what you want to do with the research and insights
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2
Livingfacts builds relationships and gets to know you, your business and your structure.
-
3
We recognize your business and concerns are unique, and customize research methodologies to suit your project and target market
-
4
Delivering quality while meeting budgets and timing is not negotiable.
-
5
We are particularly adept at handling business and complex projects, “hard to get to” markets, “not ordinary” needs and those which need “out of the box” strategic thinking.
-
6
Senior executives are involved throughout the project.
The result?
Cost effective data using the right approach for the right people. Our goal is thinking research which provides valuable insights.
Our approach to meeting your research needs
-
1
Understand your company, your challenges and what you want to do with the research and insights
-
2
Livingfacts builds relationships and gets to know you, your business and your structure.
-
3
We recognize your business and concerns are unique, and customize research methodologies to suit your project and target market
-
4
Delivering quality while meeting budgets and timing is not negotiable.
-
5
We are particularly adept at handling business and complex projects, “hard to get to” markets, “not ordinary” needs and those which need “out of the box” strategic thinking.
-
6
Senior executives are involved throughout the project.
The result?
Cost effective data using the right approach for the right people. Our goal is thinking research which provides valuable insights.
Our approach to meeting your research needs
-
1
Understand your company, your challenges and what you want to do with the research and insights
-
2
Livingfacts builds relationships and gets to know you, your business and your structure.
-
3
We recognize your business and concerns are unique, and customize research methodologies to suit your project and target market
-
4
Delivering quality while meeting budgets and timing is not negotiable.
-
5
We are particularly adept at handling business and complex projects, “hard to get to” markets, “not ordinary” needs and those which need “out of the box” strategic thinking.
-
6
Senior executives are involved throughout the project.
The result?
Cost effective data using the right approach for the right people. Our goal is thinking research which provides valuable insights.